With the launch of Mac Catalina in 2019, the new Apple TV app is officially available to all Mac users. You can access the entire Apple TV + content library directly from your Mac.
But some Mac users are facing problems while using the app.
Fix Apple TV App Not Working on Mac
We have collected a list of practical solutions to fix Apple TV app not working on Mac. These solutions will help you continue to enjoy your favorite shows and movies on Apple TV +.
1. Check if the free trial period has expired
Apple offers a 3-month free trial with the purchase of a new device. You can take advantage of this after you sign in with your Apple ID on your new iPhone, iPad, or Mac.
Here’s how to check it out.
Step 1: Open the Apple TV app on your Mac. You can use Spotlight search if you don’t have it in the dock
Step 2: When the Apple TV app opens, tap the Account option in the menu bar.
Step 3: Select Account Settings from the menu that opens.
Step 4: When a white window opens at the top of the app , click on Device Manager next to Downloads & Purchases.
You will see a list of devices associated with the service next to the date and details of the remaining days.
2. Check billing information
If you want to continue using the Apple TV + service, you will need to set a payment method for the service. This will make it easier to subscribe to other Apple TV channels like AMC+ from the app.
So when your Apple TV app isn’t working, you need to check the app’s payment details. This also applies to Apple One users.
Follow these steps.
Step 1: Open the App Store on your Mac.
Step 2: Click on your profile icon in the bottom left corner.
Step 3: Click on Account Settings.
Your Mac will ask you to confirm your Apple ID and re-enter your password.
Step 4: On the Account Information page, click on Manage Payments.
You will see your saved payment information.
Step 5: To change your chosen payment method, click Edit.
Your Apple ID wallet balance may be low. You can add it by clicking the Add Money button. Or you can try another card after clicking the add payment button.
3. Check if the device limit has been exceeded
You can enjoy a single Apple TV + subscription on up to six devices simultaneously. So it’s easy to reach the limit if your family members or friends are using Apple TV at the same time.
If it bothers you, you can remove access to one or more devices from your subscription. Here’s how you can do that.
Step 1: Click on the Settings icon on the dock to open it on your Mac.
Step 2: Click on the Apple ID icon.
Step 3: Scroll down to find a list of all connected devices.
Step 4: Select the device you wish to remove from your account.
Step 5: Click on the Remove from account option.
Step 6: Click Remove again to confirm your action.
Repeat the above steps to remove more than one device.
4. Force quit and restart your Apple TV
Sometimes a simple hop can also help. So you should try to force quit and restart the Apple TV app. Follow these steps.
Step 1: Click on the Apple logo in the upper left corner.
Step 2: Select the Force Quit option.
Step 3: Select the Apple TV app from the list and click the Force Quit button.
Launch the Apple TV app again to check if it is working fine.
5. Check for Mac update
The Apple TV app receives major upgrades with every Mac update to ensure it runs smoothly. It is very likely that you are late in installing the latest available updates for your Mac or you have not fully checked it.
Sometimes, Mac updates also cause inconsistent use of some native apps. Here’s how to check for updates.
Step 1: Click on the Apple icon in the upper left corner.
Step 2: Click About This Mac.
Step 3: Click on the Software Update button.
If there is an update available for your Mac, download and install it.
After your Mac restarts, launch the Apple TV app again.
6. Check the Apple system status page
If the Apple TV app still refuses to fix, it’s possible that the services are in a temporary downturn. Apple provides a dedicated System Status page to verify this. Follow these steps.
Step 1: Launch your favorite browser.
Step 2: Type apple.com/support/systemstatus in the search bar and hit Return.
The Apple System Status page loads into the tab and shows you the status of the various services.
Step 3: Find Apple TV + in the list.
The green dot in front of the service name indicates that it is running. But, if there is a red dot next to your Apple TV +, then Apple is working on a fix for it.
So you have no choice but to wait for this indicator to turn green and check out the Apple TV+ app later.
Fix Apple TV Not Working on Mac
Apple TV brings you loads of new movies and TV shows every month. You can follow these steps if the app stops working on your Mac. You can also share these solutions with someone facing the same issue.